Returns

• All returns must reference an RMA number.
• Packages returned without a valid RMA number will be refused.
• Please note shipping is not refundable.
• In order to obtain a refund, returns must be requested within 7 days of the receipt of order.
• All returns are subject to restock fee.
• KVMSwitchTech reserves the right to inspect the returned products. Additional restock fee may apply for excessive damage or wear of products.
• All returns must include every component originally shipped with the products. Any missing components will have their cost individually deducted from the original purchase amount.
• Custom orders are non-refundable. Please check with your Sales Representative at the time of placing the order for more details.
• Customer is responsible for return freight charges. For cross shipment items, we are only responsible for ground shipping charges. Any other shipping service is at the cost of the customer.
• Please note 3% Credit Card processing fees is non-refundable on returns